BB&T outage affecting ATMs, online banking

Ongoing BB&T outages locks customers out of their bank accounts

The services unavailable at this time include online banking, the mobile banking app and ATMs.

A bank spokesperson told WSOCTV, "We understand this is causing a major inconvenience for clients and our teams are continuing to work diligently to restore those services".

BB&T officials said they were working on the issue and would continue to update customers on Twitter and their website. The first notice of the outage was sent out Thursday afternoon.

The bank has stated that the incident doesn't appear to be a cyberattack of any kind, but rather a technical error. It was the second time in two weeks that the San Francisco bank experienced an outage. ATM and 24-hour phone service is being restored, according to company spokesman Brian Davis.

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BB&T Bank told its customers Thursday evening an equipment malfunction at BB&T's data center is the reason behind the interruption in banking services.

During the outage, bank customers were still able to use debit, credit and prepaid cards at places like the grocery store or gas station. We hear your frustration, and we are committed to making this right.

There are several BB&T bank branches throughout metro Atlanta and the state of Georgia and all customers are affected.

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