Google 'investigating' Pixel 2 XL display burn-in problem

The Verge

Still, The Verge saw the same thing happening with its own Pixel 2 XL review unit. The Pixel 2 XL has wild color shifting issues, turning whites and grays completely blue when viewed even slightly off-axis.

The Pixel 2 and Pixel 2 XL, which start at $649 and debuted in stores on Thursday, are the lynchpin of Google's efforts to take on Apple Inc's iPhone directly.

One of the potential downsides to the OLED screens that are making their way into high-end smartphones is screen burn-in. You see the pixels where the software navigation buttons - home, back and recent - are placed.

The issue is something known as burn-in, whereby the screen continues to display a ghost image of something that has previously appeared on the screen for a long time. Normally, OLED panels exhibit this months/years after being first used.

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The Google Pixel 2 XL may have just launched this past week, but over the weekend reports began to surface that the device's OLED screen was already exhibiting signs of burn-in, which left UI elements faintly evident after switching screens.

"The Pixel 2 XL screen has been designed with an advanced POLED technology, including QHD+ resolution, wide color gamut, and high contrast ratio for natural and attractive colors and renderings", Google said in a statement. At the launch event, Google showed off the Active Edge feature on the phones, which enabled users to squeeze the Pixel 2 and the Pixel 2 XL to open Google Assistant or silence incoming phone calls (though it can be remapped to do whatever you want). In a followup comment, dpezet stated that they'll be receiving a replacement unit shortly, and they were given a $10 Google Play credit for their trouble.

In fairness, Google isn't directly manufacturing the Pixel 2, instead handing off the responsibility to HTC. That should help mitigate the problems a little bit.

We can only hope that Google and LG will fix this soon. This usually dissipates whereas screen burn-in is a permanent flaw in the handset. The OnePlus 5, meanwhile, was said to have a wobbly screen when scrolling fast.

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